Ulead MediaStudio Pro
Technical FAQs
Installation/Download
  • I can't reinstall my MediaStudio Pro7 anymore. When I try to reinstall it, the installer shows only 2 options: repair and remove. Neither of them worked for me. How do I fix it?
    • This might be an issue with the install shield. Please try to delete the following folders before you reinstall MediaStudio Pro7.
      1. C:\Documents and Settings\Log-in name\Application Data\Ulead Systems\Ulead MediaStudio Pro
      2. C:\Program Files\Ulead Systems\Ulead MediaStudio Pro 7.0
      3. C:\Program Files\InstallShield Installation Information\{4D701F5D-F149-4FAC-AAA2-A36C088C5FE3}

        4. Please note: This folder (InstallShield Installation Information) is in a hidden status, please be sure you can see the hidden folders by change the options in the "File explorer\Tools\Options\Preview tab?

  • Why do I get a message prompt while installing WMF9?
Capturing
  • I received a "No common media type between these pins message when I was capturing video. How do I fix it?
    • It's possible that there's a hardware conflict issue on your PC. Please try to remove the digital camera and driver from the Device Manager and try again. Also, check the IRQ to see if it's an IRQ conflict.
Editing/Rendering
  • I found some corrupted frames while rendering my video into DV type-1 AVI on my new Pentium 4 FSB 800 Hyper Threading machine. How do I resolve this problem?
    • Please try the following steps to avoid this problem.
      1. Install the latest MSP 7.01 update patch.
      2. Download the .vio file (ftp.ulead.com/Silent/Uvavi.vio) and replace the original file into the folder below.
      3. C:\Program Files\Ulead Systems\Ulead MediaStudio Pro 7.0\vio
  • When I use MPEG-2 files which have been captured by some hardware encode devices as my source video files, after editing, the rendered video is out of sync. How do I resolve this problem?
    • Please try to add the following setting in "C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead MediaStudio Pro\7.0\msp.ini?then restart VideoEditor to render the project again. This may fix this problem.
      [VIODRIVER]
      CloseAudioDTR=1
  • When I try to import WMA file recorded by Windows Media Player, Video Editor prompts an error message that says "Error on opening file [131077:2:3]? How do I fix it?
    • One possible reason is because the WMA file is recorded in copyright protected mode in Windows Media Player. If a WMA file is recorded in this mode, Video Editor cannot import this file into the time line for editing. These kind of files only can be played in Windows Media Player. To record WMA files not in copyright protected mode, please make the following settings in your Windows Media Player:
      1) Launch Windows Media Player on your system.
      2a) Windows Media Player 7.1: select TOOLS->OPTIONS->COPY MUSIC and uncheck PROTECT CONTENT then click on OK or APPLY.
      2b) Windows Media Player 9: select TOOLS->OPTIONS->COPY MUSIC and uncheck COPY PROTECT MUSIC then click on OK or APPLY.
  • How do I make a rolling title in video editor 7?
    • Please try the following steps to make a rolling title.
      Click "Insert title clip" button.
      Switch to the "Animation" Tab.
      Select the "Fly" animation type.
      Select the "Fly11" in the animation gallery.
      Note: The preview screen might look a little slow, but the final video doesn't have that issue.
  • Why can't I open some .asf and .wmv file in video editor?
    • Some asf files can't be opened because they are not editable (without index). All the asf or wmv files created from MediaStudio Pro 7 are editable.
  • Why can't I insert Flash .swf files into MediaStudio Pro 7 when the .swf is compressed?
    • This is because MediaStudio Pro 7 doesn't support compressed .swf files. Please un-check the compressed option when exporting to .swf in Flash MX to solve this problem.
Audio
  • Why can't I hear AC-3 audio from the Run-time player?
    • The Run-time player does not support AC-3. But you can play the Disc from the stand-alone DVD player.
Other
  • Why do I get a "Load Mpeg Vio Driver error" problem?
    • If you have the possibility of having Adobe Premiere 6.x and Ulead MediaStudio Pro 7 installed into the same system, there will be an error reading in the MediaStudio Pro 7 MPEG VIO. Please install the patch below to fix this problem.

      Mpeg Vio Driver Update Patch
      (1,446KB)

      NOTE: Please select your platform and choose a site to download the patch

  • Does MediaStudio Pro 7 support DivX 5.02 on Windows 98/ME?
    • MediaStudio Pro 7 doesn't support DivX 5.02 on Windows 98/ME. It supports Windows 2000 and Windows XP only.